Falcon Computers is an independent computer retailer based in Sunderland, offering a mix of new and refurbished hardware, custom-built PCs, and in-person repair services. For shoppers in the North East of England, or anyone researching the brand online, here’s an overview of what they offer.
Company Background
Falcon Computers Ltd operates as an independent, locally rooted computer retailer based in Sunderland, describing itself as the area’s leading independent computer retailer. Alongside its online store, the company operates from a physical premises, giving local customers the option of in-person advice, purchases, and repairs rather than dealing exclusively online.
What Does Falcon Computers Sell?
Falcon’s catalogue spans desktop PCs, gaming systems across multiple performance tiers, laptops (both new and refurbished), and a wide range of individual components including graphics cards, coolers, and storage. The company offers a custom PC design service, allowing customers to configure their own build, which Falcon will then assemble and test before dispatch. Refurbished notebooks and PCs feature prominently in the range as well, offering a lower-cost alternative to buying new.
Repair and Support Services
Beyond retail sales, Falcon Computers offers hands-on repair and upgrade services, including diagnosing and fixing issues like slow performance, hardware failures, and component replacements. This in-person, technical support side of the business is a notable differentiator from larger, online-only retailers, and appeals to customers who value being able to speak with a technician directly about a specific problem.
Reputation and Customer Reviews
Falcon Computers has built a solid local reputation, with customer reviews generally highlighting helpful, knowledgeable staff, fair pricing, and a personal touch not always found at larger retailers. Feedback commonly mentions positive experiences with both PC building and repair work, with several reviewers noting they returned as repeat customers after a good first experience. As with any retailer, it’s worth being aware that a small number of reviews raise concerns, particularly around specific returns experiences, so checking a range of recent reviews before a larger purchase is a sensible step.
Falcon Computers vs Larger Retailers
As an independent, regionally focused retailer, Falcon Computers competes on personal service and local presence rather than the scale of national chains. For customers in or near Sunderland, the ability to visit in person, get hands-on advice, and access local repair services can be a significant advantage over ordering blind from a larger, purely online retailer. For customers outside the region, the company’s online store still offers a similar range to many other specialist UK PC retailers.
Tips Before Buying from Falcon Computers
- If you’re local, consider visiting in person to discuss your requirements directly with staff, particularly for a custom build.
- Confirm warranty terms for refurbished stock, as coverage can differ from new components.
- Check current stock and delivery times online before visiting, as availability can change daily.
- Read recent reviews to get a sense of current service levels, particularly if you’re considering a repair rather than a new purchase.
Final Thoughts
Falcon Computers offers a genuinely local, personal alternative to larger UK computer retailers, combining new and refurbished hardware sales with hands-on repair expertise from its Sunderland base. For buyers who value in-person service and a more personal touch, alongside competitive pricing on both new and refurbished machines, it’s a retailer worth considering, particularly for anyone in the North East.
*This article provides general information based on publicly available sources. Always check current pricing, stock, and terms directly with the retailer before purchasing.*